Refund Policy

Effective Date: February 18, 2026

Last Updated: February 18, 2026

Thank you for choosing Avgeek! This Refund Policy explains our policies and procedures regarding refunds for purchases made through our application.

This Policy should be read in conjunction with our Terms of Service and Privacy Policy.

1. Overview

1.1 Payment Processing

Avgeek Pro subscriptions are available through multiple payment processors:

Stripe for web-based subscriptions
Apple App Store for iOS purchases
Google Play Store for Android purchases

Refund procedures and timelines vary by payment processor.

1.2 Subscription Plans

Avgeek offers the following paid plans:

Pro Monthly — Recurring monthly subscription
Pro Yearly — Recurring yearly subscription
Pro Lifetime — One-time purchase with permanent access

2. Refund Eligibility

2.1 Situations Eligible for Refund

We consider the following as legitimate grounds for a refund:

Critical Bugs: Significant bugs that prevent normal use of paid features
Persistent Crashes: The App repeatedly crashes or fails to launch
Feature Malfunction: Paid features do not work as described
Duplicate Charges: You were charged multiple times for the same purchase
Unauthorized Charges: Charges made without your authorization
Non-Delivery: You paid but did not receive access to Pro features

2.2 Situations NOT Eligible for Refund

Change of mind after using Pro features
The App works as described but does not meet personal expectations
Failure to use the subscription during the billing period
Account terminated for violating Terms of Service
Problems caused by user error or third-party services

2.3 Refund Timeframes

Optimal Window: Within 30 days of purchase
Subscriptions: Within 7 days of the billing cycle start
Lifetime Purchases: Within 30 days of purchase

3. How to Request a Refund

3.1 Stripe Purchases (Web)

Your account email address
Purchase date and amount
Reason for the refund request
Screenshots or documentation of any issues

We will review your request within 3-5 business days.

3.2 Apple App Store Purchases

Visit https://reportaproblem.apple.com
Sign in with your Apple ID
Find the purchase and click "Report"
Select "Request a refund" and provide a reason

Apple reviews refund requests at their discretion. Processing typically takes 7-14 business days.

3.3 Google Play Store Purchases

Open Google Play Store
Go to Account > Order History
Find the purchase and select "Request a refund"

Google reviews refund requests per their policy.

4. Refund Processing

4.1 Processing Times

Stripe: 5-7 business days after approval
Apple App Store: 7-14 business days from request
Google Play Store: 3-5 business days from approval

Refunds are issued to the original payment method. Your bank may take additional time to post the credit.

4.2 Account Status After Refund

Upon refund processing:

Pro access is revoked immediately
Your account reverts to the Free tier
Your flight data and history are retained
You may re-subscribe at any time

5. Chargebacks

Please contact us at mail@praveent.com before filing a chargeback with your bank. Chargebacks filed without contacting us first may result in account suspension.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected with an updated "Last Updated" date.

7. Contact Us

For refund inquiries or assistance:

Email: mail@praveent.com

Address: 1522 Western Ave Ste 24152, Seattle, Washington 98101-1522, United States

Website: https://www.avgeek.io

Version: 1.0